Your data requests

What you can ask for

• Access: a copy of the personal data we hold about you.
• Correction: fix data that is wrong.
• Deletion: delete data we do not need to keep by law.
• Portability: your data in a common format.
• Opt-out: we do not sell or share personal data, so there is nothing to opt out of, but you may still ask us to confirm it.

How to make a request

1. Use the contact page and choose the subject “Privacy request”.
2. Tell us which right you are using and the email or phone you used with us.
3. We confirm your identity, usually by replying to that email or number.
4. We complete the request within the time the applicable law allows: usually 45 days under California law and within the PDPL’s time limits in the UAE. If we need longer, we tell you why.

Requests about a store’s customers

If you are a customer of a store that uses Bottle Shop POS (for example a loyalty member), the store controls your data. Contact the store first; we will help the store answer your request.

Authorised agents

An authorised agent may make a request for you with your signed permission.

No discrimination

Using your privacy rights will not change the service or prices you receive.